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FALCONER AUTO REPAIR

5 STAR RATING BY 245 reviews
5

The people were very professional and took time out of there busy schedule to make my grandbaby feel at home in the waiting room and my 2017 chevy pick up goes down the road strait again thank u

We appreciate your taking time to leave some feedback for us Richard! Glad you had a positive I-86 Experience and you are happy with the outcome. Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
5

Excellent service all around! From the initial phone call to make the appointment to me walking out the door, the staff was extremely friendly, professional, and knowledgeable. Roger was very welcoming and I was surprised to be greeted by my first name when I walked in, considering I had never been there before in my life. The added popcorn I found in my truck with the note “thanks for popping in!” was a very cute touch. I will definitely recommend this business to everyone I know and I will be a return customer for sure!

Jennifer, your words are very kind! Thanks for taking time to leave a review. We look forward to helping you again and appreciate any new customer referrals you send our way. That is, after all, how you discovered us! You can be assured they will be treated in the same welcoming and friendly manner as you experienced! Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
5

We always receive great service here!

Thanks for your praise!! We like to hear from loyal customers to know we're consistently providing great service - and you've had 5 vehicles serviced here since 2016. We are honored to have your trust and will continue to provide you with the same professional, friendly and thorough I-86 Experience you've come to expect! Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
5

Solved my problem & found some others.

4

As always great service. Have a hard time finding parts for my car. It took a couple days before Roger called and said we found one and it was at a much better price then first quote. Thank you for taking the time to look around. Fixed my problem then went over car for any future issues. Thanks guys for great work again!

5

Great service!

0.5

Overpriced. Got an inspection and I'm pretty sure they were trying to take advantage of me. Two hours for the inspection so they could NIT-PIC every little thing. That’s NO WAY to drum up business!! I’M VARY DISAPPOINTED I THOUGHT I HAD FOUND A PLACE FOR TRUSTED SERVICE

1

Overpriced. Got an inspection and I'm pretty sure they were trying to take advantage of me. Two hours for the inspection so they could NIT-PIC every little thing. That’s NO WAY to drum up business!! I’M VARY DISAPPOINTED I THOUGHT I HAD FOUND A PLACE FOR TRUSTED SERVICE

5/6/19 After checking the details of your RV visit, I will address each of your concerns. The tech's time for inspection was .6 hours per ticket punches and is a typical time for this process. There was an additional .45 hours of tech time for a tire issue that you requested we look into and was repaired. Any additional time that you were here would have been for processing our paperwork or discussing your repair order. Your vehicle failed for excessive looseness in the kingpin based on NY State safety regulation. This spec is defined by manufacturer/industry standards. It is my understanding that you were shown a video of the kingpin movement with clunking sound. While it may not seem like much movement, these specs are measured in thousandths of an inch (.010"-.012"). The same tech that inspected your vehicle last year performed this inspection, and he is an ASE Master HD Tech. We charged you the fixed $20 fee for the State Inspection performed, and a small amount for the tire removal, tear down and repair. We are sorry for your disappointment; however, we are following NY State safety regulations. Our business model is based on treating customers with respect, and our success with many long term, loyal customers this past 14 years speaks for itself. Should you wish to speak with me further, I would be glad to personally talk with you. Ronda Whitford, Owner Initial Reply: 5/3/19 Thanks for your feedback Robert. We welcome input from our customers!! Failing a state inspection is never welcome news. Our policy is to provide 100 percent of vehicle info to the customer and let them decide from there. I promise to research this on Monday and respond then in more detail within 48 hours. We take the privilege of our facility inspection license and our techs' inspector credentials very seriously. We also should have provided you with photos or video of the inspection failures along with tech notes per procedure. Respectfully, Ronda Whitford-Owner

- I-86 Truck Repair & Auto Service
1

Not very impressed. Simply to say I got screwed over twice by your garage

I'd like to thank you for your feedback as we welcome and value it. I will personally be researching your repair history and responding back to you in the next couple of days. If you have any specific details you'd like to share, please email me directly at [email protected] We apologize that your experience was not what you expected. Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
5

My experience is great every time. Informing me of upcoming maintenance needs is so helpful when budgeting my money. They take the worry out of maintaining my vehicle.