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FALCONER AUTO REPAIR

5 STAR RATING BY 223 reviews

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We're proud of our team members! They work very hard to give their best, every day. We’re here to take care of your vehicle... and you!  I-86 team members participate in more than 40 hours of continuing education throughout the year. Techs also achieve and maintain their ASE (Automotive Service Excellence) certifications. In order to achieve this certification, they have committed many hours to training and have the qualifications to meet your vehicle needs now and in the future. Look for their ASE Certificates on our Customer Lobby wall! Our service team has your best interests in mind whether performing factory scheduled maintenance, necessary repairs, tire installation, oil changes, or our unique digital I-86 Vehicle Check-Up.

Our professional, friendly service advisors are highly trained in meeting customer satisfaction and vehicle needs for your best possible I-86 customer experience. They will personally listen to you and help you to navigate this process. Your advisor may make service or repair recommendations based on tech findings or factory schedule, but they will also help you prioritize and plan for future needs to maximize the life of your vehicle and keep you safe. We believe it’s important for a customer to know the safety status and condition of their vehicle at all times, so your service advisor will provide you with 100% of the information to make an informed decision.

You will hear from a team member for a brief follow-up phone call or receive a survey after your visit because we care about what you have to say! We want to ensure you've received only the best that I-86 Truck & Auto Repair has to offer during your I-86 Experience!

Our Team

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Nathan Whitford (Owner / Operations Mgr)
Ronda Whitford (Owner / Business Mgr)

Nathan and Ronda Whitford are the owners of I-86 Truck Repair & Auto Service, and they founded the business together in 2005. Nathan has over 40 years of experience in the repair industry. Ronda has an extensive background in business management and customer service. You can trust your vehicle in their team’s capable hands because they emphasize service excellence from the time you come through their door to the time your vehicle is handed back over, referred to as The I-86 Experience!!

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Justin
(Shop Supervisor / ASE Certified Technician)

With the company since before 2007, Justin has earned the title of the Future Owner of I-86 Truck Repair & Auto Service! Currently, Justin is Shop Supervisor/Lead Tech, having received his Associates in Automotive from SUNY Morrisville in 2007 and then coming on full-time upon graduation. He is a trained Ford Diesel & Fuel Systems Specialist, a NYS Certified Vehicle Inspector, as well as being Section 609 Certified on CFC-12, HFC-134a, HFO-1234yf, and a certified Roush CleanTech propane technician. Justin is a great asset to I-86 with his diagnostics talent, reputation for solving difficult vehicle issues, and team leadership/teaching skills. He believes in treating customers like family and wants them to feel at ease when their vehicles are in his hands.

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Chad
(ASE Certified Master HD Technician)

Chad has been a Technician at I-86 since 2008 with experience in the repair industry since 2004. He is a certified NYS Vehicle Inspector and is CDL licensed. Chad worked very hard to be awarded ASE Certified Master Medium/Heavy Truck Technician certification in May, 2018. Mobile Air Conditioning Section 609 for all systems and Roush CleanTech propane fuel systems certification are among Chad’s continuing accomplishments. Customers can trust Chad to always do the right thing and be understanding of customer situations. He wants to make sure you can drive your car with peace of mind after he has finished working on it.

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Jimmy
(GS Automotive Technician)

Joining I-86 Truck Repair & Auto Service in 2019, Jimmy is participating in our 2-year Tech Trainee program to round out his skills and achieve the highest level Auto Tech status. Jimmy came to us with over 2 years of experience in the auto repair field, is an NYS Vehicle Inspector, certified MACS Section 609, as well as Roush CleanTech propane fuel systems certification. Jimmy loves helping customers - always giving them the best route to resolve vehicle issues and prioritizing their car troubles.

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Venya
(Diesel / HD Tech Trainee)

Venya is our latest new hire of 2019 in our 2-year Diesel/HD Tech Trainee Program. He will be shadowing and assisting our Sr. Diesel/HD Tech and completing his on-the-job training program simultaneously. A graduate of our local BOCES Diesel Mechanic program, Venya then went on to receive his AAS Degree in Diesel Equipment Technology at Ohio Technical College. He has his MACS Section 609 certification, completed a Cummins training program and holds his Road Ranger certification.

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Roger
(Service Advisor)

Since 2016, Roger has held the position of Service Advisor at I-86 Truck Repair & Auto Service, and he has more than 30 years working in Customer Service. Roger has participated in Basic & Intermediate Service Advisor training and has his BG Product/Service Certifications. Roger is honest and transparent with customers, going out of his way to make sure that you are satisfied with your I-86 experience.

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Mat
(Service Advisor)

Mat has been a Service Advisor at I-86 since 2018 with over 14 years of experience in Customer Service/Hospitality. To reach his full potential Mat has gone through Basic & Intermediate Service Advising Training to ensure the best I-86 Experience for customers. Mat has also received his certifications in BG Products/Services. He believes in working hard and putting his best foot forward to guarantee customer satisfaction.

Falconer Auto Repair | I-86 Truck Repair and Auto Service - Our Team #1

Tina
(Office Administrator)

Tina has been a valued I-86 team member since 2014. She is our Office Administrator and keeps things upfront running smoothly like an air traffic controller! Tina has her SUNY Associates Degree in Accounting and is a Senior Tax Specialist and Notary Public. Tina is in training to become the future Business Manager at I-86 and strives to keep the customer’s best interest in mind through her work. You may have spoken with Tina as she does customer satisfaction follow-up calls each week.

I-86 Truck Repair & Auto Service has a solid reputation for excellent customer service. Check out our customer Reviews.