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FALCONER AUTO REPAIR

5 STAR RATING BY 242 reviews
5

Our vehicle was due for an oil change, and we were leaving on a short, impromptu getaway as a family in a couple of days. They were able to get me in before we left when most everyone else was scheduling a week or more out. The appointment took about an hour and the cost was very close to that of other oil change services in the area. For the full synthetic oil change with filter I usually pay around $60-70, this one was slightly higher. The service included a multi-point inspection to let me know what other potential issues I may need to address, but with no pressure to have it done immediately by them. Their suggestions included items I already knew about, such as air filter and rear window wiper, and also a check of my tire wear and tread depth. The employees I met were pleasant and professional. During the time I was there, I was able to observe how they interacted with several customers, both in person and on the phone. Each person was treated with respect and if the customer had any questions, they were answered with any details explained if necessary. I was very impressed at one point as I had actually forgotten that I had a coupon for the service. On the coupon it states you must present/mention the coupon before the service is started. I was asked during the time I waited if I had a coupon. I explained I did but had forgotten about it. They allowed me to use it anyway. Each employee I saw was using a face mask as required, and I was told by the owner, everyone has their temperature checked regularly, and per requirements, is sent home at the first sign of illness. The waiting area is immediately inside the entry door and across from the service counter. There are currently only two seats available, probably to accommodate today's social distancing requirements. I'm not a coffee drinker, but I believe coffee and tea were both available if wanted. However, I don't believe any was premade, again, maybe due to the current restrictions. The restrooms were located just past the waiting area. I can attest the Men's room was clean, with plenty of soap and sanitizer provided. Overall, my experience at I-86 was pleasant. Although I may have paid slightly higher then at other service providers, I believe the professionalism, quality of service, and ability to get an appointment rather quickly was worth the extra money.

5

A great Auto mechanic shop (trucks as well) tucked away just off I86 in Falconer NY. Matt was very informative about my repairs. The work was done on time, very reasonable rates, and with excellent service. The shop texts a finalized vehicle inspection report with pictures of the items that may need further attention. Extremely professional shop with very reasonable rates. I will return for future service on all of my cars!

4.5

The staff is always friendly and the service is prompt and on point.

5

Top Notch shop with great service and technitions. They have a great contactless protocol in place at the current time due to COVID. They were able to diagnose the parasitic draw in my mini-van and have the repair done in a timely fashion so I was not without a vehicle for very long.

Hey thanks Nickie!! We appreciate your feedback. I'm glad we were able to solve that woeful mystery! Things like that can sometimes take multiple visits or extended visits, so thanks for your patience.

- I-86 Truck Repair & Auto Service
5

Excellent as always. Friendly helpful and courteous staff. Very thorough , and will take time to explain everything. They go out of their way to make your wait as comfortable as possible.

5

Through this pandemic I-86 truck & car repair have kept up their service very professionally. Kept me informed on my car and repairs & parts needed. I would recommend everyone to come here

1

Tried to charge me 1700 for water pump installation. Attached a photo of how much TA charge you. 378.99 I have a Cummins engine. Was there 45 minutes and charge me 200 dollars to find a coolant leak and fix one wire. Not the place to go to for a independent contractor. 0 Stars from me

I'm sorry you were disappointed in your experience Mr. Williams. Customer feedback is really important to us, so I appreciate your info. We will check into this situation and I will have a response for you within 2 business days. Thank you. Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
5

We found I-86 by looking for a place near us to service our 2017 Winnebago Forza 36G motorhome and sure happy we did!! Great professional job on our rig, done on time and very reasonably priced. Rarely find a business these days that is run so well. They have a customer for life. Thank you!!!😊🤗👍

Thanks for being part of our day! Happy RV'ing this Summer Mr. Mattison! Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
5

Great service from Matt and Nate. Nate did an incredible job helping us with advice for us towing newbies!!

Ken, we really appreciate your kind praise for our team members! We wish you the best always. Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
4

Good people.. but a little expensive.