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FALCONER AUTO REPAIR

5 STAR RATING BY 246 reviews
5

Not always easy to find someone other than a dealer to work on my diesel truck. With I84, my truck was in knowledgeable hands and I found their diagnosis and repairs to be spot on. And their communications with pictures and detailed descriptions sent in an email were better than anything I've ever received from any mechanic, even a dealer. Top notch service at a reasonable price. I would highly recommend I84 Truck and Auto.

5

These guys rock! As always, very professional. Very convenient, easy to get an appointment. Friendly service, what else could you ask for! Great business.

5

Wonderful service, polite and professional staff. Never any doubt they have it going on. I will recommend them to a friend.

5

Several days ago I had an appointment for an oil change and inspection. Oil change went fine. There is a small issue with the brakes which failed the inspection . I have made an appointment for 2 days later to correct this issue and re-inspect. I was kept informed the whole time. The bathroom was very clean and coffee was made upon my request. The Service Counter team was polite and professional to each person who called. I would recommend them to a friend.

5

Our vehicle was due for an oil change, and we were leaving on a short, impromptu getaway as a family in a couple of days. They were able to get me in before we left when most everyone else was scheduling a week or more out. The appointment took about an hour and the cost was very close to that of other oil change services in the area. For the full synthetic oil change with filter I usually pay around $60-70, this one was slightly higher. The service included a multi-point inspection to let me know what other potential issues I may need to address, but with no pressure to have it done immediately by them. Their suggestions included items I already knew about, such as air filter and rear window wiper, and also a check of my tire wear and tread depth. The employees I met were pleasant and professional. During the time I was there, I was able to observe how they interacted with several customers, both in person and on the phone. Each person was treated with respect and if the customer had any questions, they were answered with any details explained if necessary. I was very impressed at one point as I had actually forgotten that I had a coupon for the service. On the coupon it states you must present/mention the coupon before the service is started. I was asked during the time I waited if I had a coupon. I explained I did but had forgotten about it. They allowed me to use it anyway. Each employee I saw was using a face mask as required, and I was told by the owner, everyone has their temperature checked regularly, and per requirements, is sent home at the first sign of illness. The waiting area is immediately inside the entry door and across from the service counter. There are currently only two seats available, probably to accommodate today's social distancing requirements. I'm not a coffee drinker, but I believe coffee and tea were both available if wanted. However, I don't believe any was premade, again, maybe due to the current restrictions. The restrooms were located just past the waiting area. I can attest the Men's room was clean, with plenty of soap and sanitizer provided. Overall, my experience at I-86 was pleasant. Although I may have paid slightly higher then at other service providers, I believe the professionalism, quality of service, and ability to get an appointment rather quickly was worth the extra money.

Hello, and thank you Leon and Kim!! We love customer feedback. It's our goal to fit in an oil service for high priority calls like yours and to have you out the door in about an hour, including new customer intake. I'm glad our team was able to work you in while you waited! Sometimes a tech is waiting for parts and has a small block of time open. We have an all day customer shuttle that helps get short services into the day's work flow, if we can have a vehicle for the day to work in. Like a dr office when they fit you in between appointments. We typically have 4 chairs in the lobby but you guessed correctly on all accounts. Others were removed because of our safety plan. There are also 2 chairs and a little table out front under the canopy if weather permits, and this is a popular spot - particularly if customers are more cautious about illness. In addition, we offer a vehicle shuttle in the local area which has been much appreciated by customers during this time. The Service Advisors make the coffee fresh for waiting customers, a variety of hot teas, and flavor packets for cold beverages using the water cooler are available next to the complimentary snacks. I hope that you were provided with a digital copy of your Vehicle Check-Up with photos and/or video as well. That is texted or emailed to all customers. This service is performed at every visit for customer peace of mind, and we feel you should know the vehicle status for planning. No surprises! As an owner, it's reassuring to hear so many positive things about your I-86 Experience. Thanks for taking time to share! We sincerely hope your trip was everything you expected, with safe travel. Ronda Whitford, Owner

- I-86 Truck Repair & Auto Service
5

A great Auto mechanic shop (trucks as well) tucked away just off I86 in Falconer NY. Matt was very informative about my repairs. The work was done on time, very reasonable rates, and with excellent service. The shop texts a finalized vehicle inspection report with pictures of the items that may need further attention. Extremely professional shop with very reasonable rates. I will return for future service on all of my cars!

4.5

The staff is always friendly and the service is prompt and on point.

5

Top Notch shop with great service and technitions. They have a great contactless protocol in place at the current time due to COVID. They were able to diagnose the parasitic draw in my mini-van and have the repair done in a timely fashion so I was not without a vehicle for very long.

Hey thanks Nickie!! We appreciate your feedback. I'm glad we were able to solve that woeful mystery! Things like that can sometimes take multiple visits or extended visits, so thanks for your patience.

- I-86 Truck Repair & Auto Service
5

Excellent as always. Friendly helpful and courteous staff. Very thorough , and will take time to explain everything. They go out of their way to make your wait as comfortable as possible.

5

Through this pandemic I-86 truck & car repair have kept up their service very professionally. Kept me informed on my car and repairs & parts needed. I would recommend everyone to come here