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FALCONER AUTO REPAIR

5 STAR RATING BY 284 reviews
5

Thank you Elizabeth!

- I-86 Truck Repair & Auto Service
4

I am an over-the-road trucker, and I have been criss-crossing the United States for over 20 years. I would have to say that in all my years on the road, these guys provided the best customer service experience I've ever encountered anywhere. Just real nice friendly folks. :) I did a pre-trip inspection on my semi truck this morning, and discovered I had a flat tire. Because it costs about $300 for a road service vehicle to come out, I decided to limp the 80 miles to their shop. I found them on truckdown.com, and had no idea if they were any good or not. Needless to say, they exceeded all of my expectations, save for one. I will address that one issue at the end of this review. It is blitz week, when DOT inspectors at the scales routinely pull in every truck for inspections, for a 7-Day period every year. It is insanely hard to get any work done on a truck during this week, because every trucker is getting last minute work done, so they can avoid problems with the DOT. I had been to seven different truck stops a few days earlier, trying to get another flat tire repaired. So, when I rolled into their shop, I wasn't expecting to get work done right away. It was a very pleasant surprise when they told me to immediately back up to a door. In the shop, I was surprised again. A very nicely furnished lounge, with free chocolate and a Keurig coffee machine. :0 I had a nice conversation with Rick about his service in the Air Force, and with Tina about her time as an over-the-road trucker, before she settled down at this company. The shop did a fantastic job, fixed my tire expertly, and even gave my dog Lucy a biscuit for the road! :0 I would highly recommend this shop to anyone wanting to get service done on their car or semi truck. These are great people who take pride in their work. I believe they work on all makes, but are Ford diesel specialists. They even offered me some advice on resurrecting a dead diesel F-250 pickup I have sitting in my yard. Unfortunately, my yard is in Knoxville, Tennessee, or I would definitely have them work on it. :). Heck, I might end up throwing my pickup on a flatbed, hauling it to Falconer, NY, and having them work on it anyway. ;) They are that good! So, why did I give them four, instead of five stars? Price. I was a little surprised by the bill. As I mentioned above, I had an identical flat tire repair done a few days ago, at a name brand truck stop. The bill was literally less than a third of what I was charged at this shop. I was expecting to pay somewhere between 50 and $100, and it was significantly more than that. Later, I called the shop and asked them to break down the bill for me. They were very courteous, and explained that I had been charged a drive-in fee. I've never encountered this before. Evidently, they had to take one of their technicians off a repair in progress, so that they could get me back on the road as quickly as possible. I appreciate that, but I would have liked to have been notified about that beforehand. I still saved a lot of time and money over what it would have cost, had I waited for a mobile repair service, but I paid a lot more than I would have, had I got the repair done at a truck stop chain. Then again, I probably would have had to wait a very, very long time, and would not have had anywhere near as good a customer service experience. To sum up, I greatly enjoyed meeting the people who work at this place, and I'm very satisfied with their work. I would use them again for any kind of truck repair, but probably not for tire repair, because of the aforementioned drive-in fee. Maybe this is a common thing in New York state? I don't know. I would recommend this place to any of my trucker friends, but would counsel them to ask about the drive-in fee first. That way, there would be no unpleasant surprises. If not for that fee, I would have given this shop more than five stars. Maybe seven or eight stars. :) Thank you I-86 Auto and Truck Repair! Rick Wade and Lucy the Dog Flying Flamingo Freight Nacogdoches, TX Truck #555

5

Came for a wheel alignment and was greeted with the best hospitality at an auto care center I’ve ever experienced, super quick on setting up an appointment and even quicker on the service time. Was offered complimentary drinks and snacks whilst in the waiting room, and they went above and beyond by making sure I knew of potential problems that my specific vehicle can have. 100% recommend especially for Diesal work if your in the local area.

So glad you enjoyed your I-86 Experience!! Thanks for the feedback, and we hope to see you again.

- I-86 Truck Repair & Auto Service
5

Did a great job on my ford f250. Thanks to the folks at I-86 truck and automotive repair

Thank you Rob! If I were to say we have a "specialty" it would be Fords so we appreciate your feedback.

- I-86 Truck Repair & Auto Service
5

I haul milk out of Pennsylvania/New York and while backing into my last stop (with a full load,) I blew a pressure line from my power steering pump.. LUCKILY I WAS CLOSE TO I-86 Truck and Auto Repair! The guys down there went above and beyond to accommodate me and get me moving down the road. Although they had a full line up of work to do, and were 2 mechanics short that day, they got me out of there within an hour! Rick at the front desk was very professional, courteous, and knowledgeable. Justin and Mike are Top Shelf when it comes to the repair industry, the way they worked together as a team and got me back on the road so quickly was really amazing to see.. Too many people are just getting through each day but these guys seem like they love what they do and it shows in their work! They did a great job and I 100% would stop there again if i had any issues or needed to schedule maintenance.

5

Appreciate your time to leave us a rating Johnny!

- I-86 Truck Repair & Auto Service
5

Excellent place of business!

5

Thanks for your 5-star rating Lucas!

- I-86 Truck Repair & Auto Service
2

I went to I-86 for an inspection and was not satisfied with the results at all. They tried to tell me SEVERAL things were wrong with my vehicle, granted i stay on top of all my maintenance. Out of the 5 items they said needed to be fixed only 2 were the accurate. I left there and the next day went to a different local shop and got a clean NYS inspection. I do not recommend this shop.

My apologies for the delay... I wanted to let you know I'm almost finished with my research. I've pulled the Work Order and Vehicle checkup you received with photos and tech notes. Reviewing them now. Thanks for your patience! Hi Colton, and thanks for letting us know about your concerns. Customer feedback is important to us. We are going to check into this and reply within 48 hours.

- I-86 Truck Repair & Auto Service
5

Thank you Nate, Rick, Tina and Jay for going above and beyond to get my car fixed, inspected, up and running to have it pass inspection.

You're very welcome Aaron... We're just glad to help folks like you! Will pass this along to our team!

- I-86 Truck Repair & Auto Service