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Category Archives: What Customers Should Know

When Your Air Bag Light Comes On (Illuminated Air Bag Light)

There are some dashboard lights you should pay more attention to than others.  One is the air bag light.  If it's on and your vehicle is in an accident, your air bags probably won't do their job. Automakers began installing air bags in the late 1990's since they were mandatory in the United States, and manufacturers have included them in Canadian vehicles as well.  Safety experts say using a seat belt in combination with an air bag gives passengers the best chance of surviving a crash and minimizing serious injury. The air bag warning light takes a few different forms.  Some look like a picture of a belted passenger with an inflated air bag from a side view.  Or there may be a warning light that says something like "Air Bag," "SRS" (for supplemental restraint system), "Airbag Deactivated" or "Air Bag Off." Different things cause the air bag light to come on.  Your vehicle may have been in an accident during which, while the air bags didn't inflate, crash s ... read more

A Real "Pane" (Window Maintenance and Repair)

It's pretty frustrating when your driver's window won't work.  You can't get your food at the drive-thru without opening the door, have a tough time using the ATM from your vehicle, can't have that fresh breeze blowing through your hair as you listen to your favorite road tunes. Plus, there's a safety factor.  Your windows provide an escape route in case you need to get out and the doors won't work.  Let's take a look at what's going on when your window won't operate. Most vehicles these days have power windows.  They have an electric motor in each power window and sometimes those fail.  They often give you a warning that they're on their last legs by making a noise or hesitating, so if you get a sign like that, have a technician check it out. Loss of power can also be due to a blown fuse, a bad switch or faulty wiring. All windows have something called a regulator that moves the glass up and down.  They have a lot of moving parts in them which can break ... read more

Singing a Different Tune (Up) (Tune Ups)

Engines required a lot more maintenance in earlier times.  You'd have to have your spark plugs, wires, rotors, caps, distributor points, fuel and air filters changed periodically.  There were mechanical adjustments of a vehicle's timing, dwell, spark gap and idle mixture, too. Unless you like to tinker with old cars, a lot of those terms won't mean much to you.  That service was called a "tune up" back then, and you can see why.  But now, computers have reduced the number of maintenance items, and a tune up is a whole lot different than it used to be.  In fact, in some vehicle service facilities, that term is also a thing of the past.  A tune up of today would more accurately be called simply periodic maintenance. Now, most vehicles still have spark plugs and wires, fuel filters, air filters and PCV valves, and they should be inspected tested and/or replaced at regular intervals.  Your vehicle's manufacturer has made recommendations on how often that ... read more

Stuck! (Vehicle Door Issues)

This may have happened to you.  You drive somewhere and get out of your vehicle only to try closing the door and it just won't stay closed!  What a helpless feeling.  You can't lock it; you can't leave it like it is. Or, let's say you head down to your vehicle to head out to work in the morning and you can't open the door.  What are you going to do now? Vehicle doors take a lot of abuse.  They are opened and closed hundreds of times and we expect them to just keep working perfectly all the time.  They do require a bit of tender loving care.  Let's take a look at two different scenarios of stuck doors. First: the door that won't close.  It's a security issue.  It's also a safety issue.  You can't really safely drive a vehicle with a door that won't close. What if you or a passenger is tossed out?  Sure, some people try to tie a stuck-open door closed or bungee it, but that's dangerous.  It's best to get that vehicle to the serv ... read more

Greeted by a Screech (Loud Noise when Starting Vehicle)

No one likes to be greeted in the morning by having someone screech at you.  The same goes for a loud, high-pitched noise your vehicle greets you with every time you start the engine.  If you're wondering if that's normal, no, it isn't.  And it is worth getting checked out.  The good news is that it might be nothing serious.  Then again, it may be. The first things to suspect any time you hear a high-pitched sound coming from the engine are belts.  They have tension on them and they're trying to turn lots of different pulleys, pumps and other equipment the engine needs to work properly.  The noise could come from the belts starting to wear out and dry out. If one of those belts breaks at an inopportune time, not only can it strand you somewhere, the damage to the engine could be very expensive to fix. Other things that will cause a high-pitched sound are the pulleys and tensioners.  The tensioners keep the right amount of pressure on the belts an ... read more

The Daily Grind (Grinding Noise)

If your vehicle makes a grinding sound when you turn the steering wheel, it's speaking to you.  No, really, it is.  So listen to what it's saying and you could avoid a much more costly repair down the road. A grinding sound coming from the front of your vehicle when you are turning can offer some very informative clues as to what's going on.  One cause could be that there's a problem with the mechanical linkage that enables you to turn the wheels.  Another is that the hydraulic system that makes turning the steering wheel easier may have its own problems.  Think of it.  Hydraulic power steering has many components that need to work in tandem.  The power steering fluid may be too old and contaminated.  Or its level may be low. That may be caused by a leak somewhere in the system. A technician can check things over to find out exactly what's happening. Other causes of grinding while turning can be problems with the suspension in the front.  Yo ... read more

Your Vehicle is Talking to YOU (Service Warning Signs)

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility. If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem. If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the fact ... read more

Not-So-Common Sense (Sensor Failures)

So your vehicle won't start.  What's the first thing that comes to mind?  Battery dead? Starter motor worn out? Out of gas?  Well, those are all reasons that make sense.  But your vehicle may be refusing to start because one of its computers is being warned that to do so might damage it.  Here's how that works. You have lots of computers in your vehicle.  They need to know the status of things so there are several sensors monitoring various things going on.  These sensors send information to the computers that adjust the fuel and air mixture so you don't waste fuel.  They know when things aren't quite right and prevent you from starting your engine if that's going to damage it.  Other sensors make sure the coolant is the right temperature, check to see you are not polluting the air and make sure other electronic components are performing their tasks correctly. Here's an example of a sensor doing its job.  Your engine needs oil to lubric ... read more

No Yolk! Rotten Egg Smell (Sulfur Smell Causes)

The pungent smell of rotten eggs can send people running for the hills.  So when that odor is inside your vehicle, yikes!  Yolks!  The good news is that a trained service technician can search the source of that smell and stanch the stench… that comes from another words that begins with S.  Sulfur. Fuel contains small amounts of hydrogen sulfide, but they're enough to stink up a vehicle when it's not properly burned.  You may know that the smell of rotten eggs can often be a sign of a catalytic converter that isn't working the way it should.  That could be due to age, damage or an abundance of oil that's clogging it up.  If a sensor in charge of managing the fuel has failed, the engine can run with too rich of a fuel mixture.  That can overload the catalytic converter and allow some of the byproducts to escape without interruption from the chemical reaction that is supposed to prevent them from going out the tailpipe. There's another possi ... read more

Clean Slate (Protecting Vehicle's Finish)

Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Many areas deal with snow and ice in the winter, and the salt and sand that are used to keep the road surfaces from being slick are also super corrosive to a vehicle's metal body and undercarriage.  That includes all the parts underneath that can be splashed with brine, saltwater and other road debris.  Winter is also tough on vehicles where there isn’t snow, sometimes from ocean salt or winter's extra humidity and rain.  If you have any breaks in your vehicle's paint, whether it be from a little fender bender or a stone chip, that corrosive winter moisture can get through those cracks and start eating away at the metal underneath.  If you can, you should get any dents or damage fixed as soon as possible so your vehicle has a protective layer of paint between road che ... read more