I might be getting "special treatment" but who's to say every/most customers don't also feel that way!? We all want mechanics that have integrity, do an excellent job, and communicate clearly. I have found this to absolutely be the case!!! At I86 you get friendlier (and better) service than a dealership, without the mistrust and extreme costs. Jerrod and Jason are top notch!!!!
I do a lot of my own work so it's great to have a garage like this that can do the jobs I can't or don't have the time to do. They also worked with me on allowing me to shop around for parts and install the part(s) that I was able to find at deep discount.
To give this review some credibility, I will add some constructive criticism (but please note the 5 stars I gave). Some of their prices seem high. In general this is because they will go the "extra mile" and use specialized additives from BG. If you just want something "run of the mill", you may want to shop around or you can ask them what is included in the service and why there is an added benefit. You may want what they are offering or you may want to go elsewhere. Since this business is awesome at customer service and communication, I would ask first before blindly agreeing to have a service package (transmission service, coolant flush; etc) performed.
Lastly I wanted to elaborate on a few simple things they did for me. I appreciate how thorough they were on my alignment. It took longer but the job was done right, something I have not experienced at other places. In addition, Monroe Muffler was unable to fix my TPMS sensor problem and it was routine for I86. Sometimes it's not worth it to go to "cheaper" chains.